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Complete Customer Engagement in the Cloud or on Premise

We offer a complete customer engagement solution powered by a set of native customer service capabilities and designed to integrate into the larger customer-driven enterprise. Based entirely on proven technology from a comprehensive portfolio, while utilizing our latest next-generation components, the customer engagement platform brings the full convenience, security and reliability of the AWS cloud plus:

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  • Native IM, WFO, and self-service capabilities
  • Common configuration and administration across all capabilities
  • Shared real-time and historical reporting across all capabilities
  • Personalized, role-based UX for agents, team leads, and administrators
  • Continuous delivery of new features through a reliable SOA cloud architecture
  • A rich set of APIs to support external integrations including dashboard and CRM systems

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