professional services banner

PROFESSIONAL SERVICES

We are proud to offer exceptional industry talent at competitive rates typically lower than standard vendor pricing.

Professional Services:

  • Seasoned Project Management for Contact Center installations and operational improvement initiatives.
  • Installation assistance from experienced technicians.
  • Ongoing Support for Work Force Management day to day operations. Responsible for managing the Intraday Management Analysts.

Consulting Services

  • We offer a fresh perspective for your operations and bring decades of experience. We will evaluate your call center for opportunities under the light of what new technologies can bring to you.
  • There is a myriad new tech ranging from AI Robotics to proactive resolution mapping that can have a dramatic impact on your operations. This consulting service can dovetail into your operations improvement plan and upcoming budgets.

Support Services

  • We offer complete operations support or staff augmentation for your Work Force Management by assisting with the day to day changes and adjustments. Our team has decades of experience!
  • With most of our solutions we also offer tier 1 and tier 2 support for your call center technologies. Ask us!

Scroll Up