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Self-Service and More

SELF SERVICE

We all remember the IVR of yesterday. Welcome to now! Think this nearly effortless experience into being and design it with your customer’s in mind.
Imagine the power of Amazon Echo, Chat Bots, disposable web apps, text to live talk and then add AI level intelligence!
Cutting edge text and speech recognition, powered by natural language understanding technology. Consistently deliver a great customer service experience while improving your self-service system’s containment rate. Touting the highest recognition accuracy even as it encourages natural, human-like conversations – the conversations that create more satisfying interactions with your customers.
Dynamic personalization that presents menu options based on likely user intent – such as inquiring about a recently placed online order.
Harmonious integration with the contact center and the larger customer experience so agents don’t miss a beat when customers transfer to live assistance when needed.


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